Open the app and log in. In the lottery overview, you’ll see all the performances with an active lottery. Select a performance, choose either one or two tickets, and enter the lottery. You’ll only be charged CHF 35 per ticket if you win.

If you require wheelchair-accessible seating, you can specify this in the same step.

You decide how to proceed after the draw.

Automatic Payment

Upon registration, you can enable automatic payment. If you win, your tickets will be purchased automatically and the amount charged to your registered payment method. No further action is required on your part, and you will then find your tickets in the app.

Any unclaimed tickets will be returned to the lottery pool and included in a second draw at 8:30 pm. Only participants who have enabled automatic payment will be eligible for this second draw.

You can revoke this setting at any time or cancelyour participation in the lottery altogether. You can, of course, enter future lotteries at any time.

Without Automatic Payment

Without automatic payment, any tickets you win will be reserved for you within the specified timeframe. They only become valid for entry once purchased – with automatic payment, this happens by default. If you do not purchase the tickets within the timeframe, the tickets will be returned to the lottery pool.

Two weeks in advance – registration opens. From two weeks before the performance, you can register for the lottery via the app.

One week in advance, 2:00 pm – first draw. The registration deadline is one week before the performance. If you win, you will receive a notification straight away. If you have not set up automatic payment, you will have time to purchase your tickets until 8:00 pm on the same day.

On the same evening, 8:30 pm – second draw. Any unclaimed tickets are returned to the lottery pool and included in the second draw. Only participants who have enabled automatic payment are eligible for this second draw.

This means you’ll know whether you’ve won approximately one week before the performance.

If you have enabled automatic payment, everything is already taken care of – your tickets have been purchased and are available in the app. Otherwise, you’ll need to purchase your tickets yourself within the specified timeframe. If you do not complete the purchase, the seats will be released for the second draw.

You can access your tickets in the app at any time under "Lottery" and present them at the entrance.

How much does a lottery ticket cost?
You pay CHF 35 per winning ticket for seats in categories 1 to 3. You can win up to two tickets per lottery.

How do I take part?
The lottery is run exclusively via the Opernhaus app. Download the app, log in and open the lottery overview. There, select a performance and press "Enter Lottery".

Do I need an account?
Yes, to take part, simply log in to the app using your Opernhaus account. Anyone who has ever booked a ticket with the Zurich Opera House already has an account. If this is your first time with us, you can create a new account directly in the app in just a few steps.

When will I find out if I’ve won?
The first draw takes place at 2:00 pm, one week before the performance. You then have time until 8:00 pm to purchase your tickets. Any tickets that are not claimed will be returned to the lottery pool and included in the second draw at 8:30 pm – only participants with automatic payment enabled will be eligible for this second draw. In both cases, you will receive immediate notification.

How are the winners selected?
Winners are selected at random in each draw. The order in which entries are received makes no difference.

Where can I find my tickets?
Once purchased, your tickets can be found in the app under "Lottery". You can access them there at any time and present them at the entrance.

Can I resell my tickets?
Lottery tickets are personal and may not be resold for profit. Reselling tickets for profit may result in exclusion from future lotteries.

Can I exchange or return lottery tickets?
Lottery tickets cannot be exchanged or refunded.

What if I don’t win?
You will be notified and are welcome to enter future lotteries.

Can I withdraw my entry from a lottery? 
Yes. You can leave a lottery at any time before the first draw. To do so, select "Leave Lottery" in the overview of active lotteries. 

Can I disable automatic payment again? 
Yes. In the overview of an active lottery, you can switch automatic payment on or off at any time using the toggle. 

Our ticket office will be happy to help you either by telephone on 044 268 66 66 or by email at app@opernhaus.ch.