Imprint

Contact

Opernhaus Zürich AG

Falkenstrasse 1
CH-8008 Zürich
T +41 (0)44 268 64 00
Enable JavaScript to view protected content.

Administration and Direction
Director Andreas Homoki
Commercial Director Christian Berner
General Music Director Fabio Luisi
Ballet Director Christian Spuck
Opera Director Michael Fichtenholz
Head of Marketing, PR & Sales Sabine Turner
Chief of Dramaturgy department Claus Spahn
Technical Director Sebastian Bogatu
Costume Director Verena Giesbert

Website

Concept
Sabine Turner, Giorgia Tschanz, Meret Roth, Nila Chea

Design
Giorgia Tschanz

Text
Dramaturgy and Marketing

Administration and editorial office
Fabiana Seitz
T +41 (0)44 259 58 56
Enable JavaScript to view protected content.

Social Media Management
Marie Kirschning
T +41 (0)44 268 66 34
Enable JavaScript to view protected content.

Programming
update AG
T +41 (0)44 266 50 10
www.update.ch

Illustrations
Francois Berthoud
www.francoisberthoud.com

Opera Director
Michael Fichtenholz
Enable JavaScript to view protected content.

Head of the Artistic Administration Department
Adrian Gosteli
Enable JavaScript to view protected content.

Ballet Zurich
T +41 (0)44 268 64 63
Enable JavaScript to view protected content.

Philharmonia Zurich
Heiner Madl
T +41 (0)44 268 64 52
Enable JavaScript to view protected content.

Head of Marketing, PR & Sales
Sabine Turner
Enable JavaScript to view protected content.

Media department
Bettina Auge
Press officer Opera Zurich
T +41 (0)44 268 64 34
Enable JavaScript to view protected content.

Marion Maurer
Press officer Ballet Zurich
T +41 (0)44 268 66 78
Enable JavaScript to view protected content.

Sponsoring
Leonie Emmenegger / Cornelia Tschirky-Müller
T +41 (0)44 268 64 17
Enable JavaScript to view protected content.
Enable JavaScript to view protected content.

Events
Meret Roth
T +41 (0)44 268 64 17
Enable JavaScript to view protected content.

Head of Box Office
Sabine Inderbitzin
Falkenstrasse 1
CH-8008 Zürich
T +41 (0)44 268 66 66
Enable JavaScript to view protected content.

Dramaturgie
Claus Spahn
Chefdramaturg
Enable JavaScript to view protected content.

Disclaimer

Haftungsansprüche gegen die Opernhaus Zürich AG wegen Schäden materieller oder immaterieller Art, welche aus dem Zugriff oder der Nutzung bzw. Nichtnutzung der veröffentlichten Informationen, durch Missbrauch der Verbindung oder durch technische Störungen entstanden sind, werden ausgeschlossen. Die Opernhaus Zürich AG behält es sich ausdrücklich vor, Teile der Seiten oder das gesamte Angebot ohne gesonderte Ankündigung zu verändern, zu ergänzen, zu löschen oder die Veröffentlichung zeitweise oder endgültig einzustellen.

Haftung für Links
Verweise und Links auf Webseiten Dritter liegen ausserhalb unseres Verantwortungsbereichs. Es wird jegliche Verantwortung für solche Webseiten abgelehnt. Der Zugriff und die Nutzung solcher Webseiten erfolgen auf eigene Gefahr des Nutzers oder der Nutzerin.

Urheberrechte
Die Urheber- und alle anderen Rechte an Inhalten, Bildern, Fotos oder anderen Dateien auf der Website gehören ausschliesslich der Opernhaus Zürich AG oder den speziell genannten Rechtsinhabern. Für die Reproduktion jeglicher Elemente ist die schriftliche Zustimmung der Urheberrechtsträger im Voraus einzuholen.

Privacy Policy

The Opernhaus Zürich processes personal data collected when visiting our web pages exclusively in accordance with the statutory provisions, in particular Article 13 of the Swiss Federal Constitution and the data protection provisions of the Federal Government (Data Protection Act, DSG). The protection of your personal data and your privacy is very important to us. Personal data is treated strictly confidential and is neither sold nor passed on to third parties. It is important to us that you always know what data we store and how we use it (transparency principle). In the following we would therefore like to briefly explain how the Opernhaus Zürich processes your data and what significance this has for you when using our services.

1. Personal Data
Personal data are individual details about natural persons that allow conclusions to be drawn about your personal, economic or actual circumstances. This includes, for example, address data. Information that is not directly associated with your identity is not included.

2. Which data is stored by the Opernhaus Zürich?
Personal data is only collected if you voluntarily provide it to us when purchasing tickets or registering for the newsletter. To purchase tickets online, you must create a customer account. If you book by telephone or in writing, your customer account will be created by the Opernhaus Zürich. When you set up your customer account, the Opernhaus Zürich collects your name, address, e-mail address and, if applicable, your telephone number.

3. How is data transferred?
The Opernhaus Zürich uses a secure online transmission procedure for online bookings, the so-called “Secure Socket Layer” (SSL) transmission, to process your personal data. All information transmitted using this method is encrypted at a high level (at least 128 bits, but up to 256 bits with standard browsers) before it is sent to us. This ensures as far as possible that no unauthorized persons can use your information.

4. How is data used?
The Opernhaus Zürich will use the data you provide to fulfill and process the contract for the purchase of tickets. In this context, the Opernhaus Zürich uses the data to inform you about the performance you have booked, any changes to the program, or how to reach the event location, among other things. If the Opernhaus Zürich has received your address or e-mail address in connection with the purchase of an opera ticket, the Opernhaus Zürich may also use this data for direct advertising for other performances of the Opernhaus Zürich, unless you have objected to its use. Such objection is possible at any time and can be addressed to: Enable JavaScript to view protected content. or Opernhaus Zürich AG, Falkenstrasse 1, CH-8008 Zürich. In the event of an objection, your customer data will be retained for ten years in accordance with the legal obligation to retain, together with booking receipts, but will no longer be used for direct advertising by the Opernhaus Zürich. When you subscribe to the newsletter, your e-mail address will only be used for the Opernhaus Zürich’s own advertising purposes, up to the point you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time. The unsubscribe link can be found at the end of each newsletter.

5. Is my data passed on to third parties?
Your personal data will be kept strictly confidential and will not be sold or passed on to third parties, unless this is necessary for the processing of payment transactions or for forwarding. In this case, we have made agreements with the authorized companies; the agreements ensure compliance with data protection regulations and the immediate deletion of data no longer required. However, the following is valid exclusively for performances in the Bernhard Theater: The Opernhaus Zürich may transfer your personal data to the organizer of the event you have selected so that the organizer can inform you about further events in the future. We have reached agreements with the organizers, which require them to comply with data protection regulations. The organizer is obliged to refrain from providing information on further events, in so far as you inform the organizer accordingly.

Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated on the web pages of the Opernhaus Zürich. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/. When you visit our web pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook “Like"” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate visiting our pages with your user account. We would like to point out that, as the provider of the pages, we do not have any knowledge of the content of the data transmitted or its use by Facebook. Further information on this can be found in Facebook’s privacy policy at https://www.facebook.com/about/privacy/. If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.

The web pages of the Opernhaus Zürich include functions of the Twitter service. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Retweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data such as IP address, browser type, domains visited, pages visited, mobile providers, device and application IDs and search terms are transmitted to Twitter. We would like to point out that, as the provider of the pages, we do not have any knowledge of the content of the transmitted data or its use by Twitter. Due to continuous updating of Twitter's data protection declaration, we point to the latest version at (http://twitter.com/privacy). You can change your data protection settings on Twitter in the account settings at http://twitter.com/account/settings. If you have any questions, please contact Enable JavaScript to view protected content..

6. What about cookies?
The Opernhaus Zürich website uses so-called cookies. These are small text files that are stored on your end device. Some of the cookies used by the Opernhaus Zürich are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your computer and enable the Opernhaus Zürich to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, the functionality of the Opernhaus Zürich’s website may be restricted.

7. Usage analysis
The Opernhaus Zürich website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, your IP address will be shortened by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and Internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=en). You can find more detailed information on the terms of use and data protection at http://www.google.com/analytics/terms/de.html or at http://www.google.com/intl/de/analytics/privacyoverview.html. We would like to point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” in order to guarantee an anonymous recording of IP addresses (so-called IP masking).

8. Right of access and deletion
We grant you the right to free information about your stored data as well as to correction, blocking or deletion of this data as far as there is no legal obligation for storage. For further information on this, please contact us by e-mail at Enable JavaScript to view protected content..

In the case of a discrepancy between the English language version and German language version of this privacy policy, solely the German language version is intended to be legally binding.

Zurich, 01.12.2018

Social Media Guidelines

Seit 2009 ist das Opernhaus Zürich auf den verschiedenen Social Media Plattformen vertreten, allen voran Facebook, Twitter, Instagram, YouTube und Vimeo. Diese Kanäle dienen der Information und dem Austausch mit unserem Publikum und Opern-, Ballett- und Konzertfans aus aller Welt. Um die Interaktion auf unseren Kanälen für alle NutzerInnen angenehm und sicher zu gestalten, haben wir einige Hausregeln aufgestellt.

  • Wir begrüssen jegliches Feedback, sowohl positiver als auch negativer Art
  • Inhalte wie Kommentare und Bewertungen auf unseren Seiten sind öffentlich und jede/r Nutzer/in ist rechtlich verantwortlich für die eigenen verfassten Beiträge
  • Wir bitten um sachliche und faire Diskussionen sowie eine nicht anstössige Ausdrucksweise über und gegenüber anderen Menschen
  • Wir tolerieren keine Beiträge, die
    • unrechtmässig, verleumderisch, beleidigend, bedrohend, verletzend, vulgär, sexistisch oder rassistisch sind
    • täuschend oder irreführend sind
    • die Rechte Dritter verletzen
    • gegen das Gesetz verstossen
    • einen Verstoss gegen geistiges Eigentum bilden
    • Spam darstellen, einschliesslich anhaltend negativer oder beleidigender Beiträge, deren einziges Ziel es ist, eine Reaktion zu provozieren
    • die irrelevant oder thematisch unpassend sind
  • Wir tolerieren keine Internet-Trolls, die wiederholt die Interaktion anderer NutzerInnen mit dem Opernhaus Zürich provozierend stören und somit andere NutzerInnen entmutigen, sich am Austausch zu beteiligen
  • Bei Verstössen gegen unsere Hausregeln behalten wir uns vor, Beiträge zu moderieren, zu verbergen oder zu löschen
  • Bei wiederholten Verstössen gegen unsere Hausregeln behalten wir uns vor, den oder die NutzerIn zu blockieren

Wir möchten alle NutzerInnen unserer Social Media Kanäle dazu aufrufen, Missbrauch oder unangemessenes Verhalten auf unseren Seiten zu melden. Sollten Sie sich von den Beiträgen anderer Personen auf unseren Plattformen persönlich angegriffen fühlen, kontaktieren Sie uns unter Enable JavaScript to view protected content..
Bitte beachten Sie, dass unsere Social Media Kanäle nicht 24h am Tag betreut werden. Wir bemühen uns jedoch, jegliche Anfragen so schnell als möglich zu beantworten. 

Facebook | Twitter | Instagram | YouTube | Vimeo