Programme and starting times
Zurich Opera House reserves the right to cancel performances, replace them with other works, and to alter the time or cast, even after advance ticket sales have begun. The definitive starting times can be found on the Opera House website. If a performance is cancelled or replaced by another work, or if the date of a performance is changed, or if, after the number of seats has been reduced and the client cannot be allocated another seat, he/she shall be entitled to the refund of the purchase price.
In the event of changes to the cast or the starting time of a performance, no claims can be made for a refund of the ticket price.
Zurich Opera House assumes no responsibility for information given on posters or other publications.
Performances
As a rule, the foyers open one hour before performances begin.
A valid ticket or season ticket pass and, in the case of discounted tickets, a relevant ID card, must be shown to the ushers unrequested. Discounted tickets are valid only when displayed together with a relevant authorisation pass. If no valid identity card can be shown to the ushers, the difference to the full price must be paid at the evening Box Office.
The printed pdf tickets acquired via print@home sales are also considered valid. However, tickets verified in electronic form are considered invalid, as are tickets that are badly damaged, no longer legible, forged or copied.
Clients without valid tickets shall not be admitted to any performances.
Once a performance has begun, for security reasons and in the interest of the performing artists as well as the audience, clients arriving late shall be admitted only during spontaneous applause and/or scene changes. In such cases, clients have no claim to the seat(s) they have purchased, and must obey ushers’ instructions with regard to the point of entry. Clients have no claim to be reimbursed for the ticket price.
Cancellation or discontinuation of performances
If a performance is cancelled without being substituted, the ticket price shall be refunded, as long as the tickets are sent or brought back to the Box Office, together with a paying-in slip or the indication of an IBAN number, within 30 days of the date of the performance.
Should a performance be discontinued, ticket holders shall be entitled to a refund of the ticket price only if the performance is discontinued before the first interval, or in the case of a performance without an interval, before half the planned duration of the performance has elapsed. Claims should be asserted in the same way as in the case of cancelled performances.
For both cancellation and discontinuation of performances, only the ticket price shall be reimbursed. Beyond this, no other client expenses or damages shall be refunded.
Cloakrooms/Lost property
Cloakroom items (coats, umbrellas, large bags, bulky items) must be handed over to cloakroom staff before the performance and may not be taken into the auditorium. Clients receive cloakroom tokens for their cloakroom items. The cloakroom fee is included in the ticket price.
On submission of the cloakroom token, cloakroom items will be handed over to the holder of the token, without verifying his/her right to them. Cloakroom staff must be notified immediately if the wrong items are handed over, or if property is lost or damaged.
Without a cloakroom token, cloakroom items can be returned only if the visitor can prove or reliably explain the he/she is the legitimate recipient.
By issuing cloakroom tokens, Zurich Opera House accepts liability for loss or damage to cloakroom items only insofar as cloakroom staff have failed in their responsibility to safeguard the items entrusted to them, either by intention or through gross negligence. Liability is restricted to the current value of all deposited items. Zurich Opera House is not liable for consequential damages to such items, or for loss of profits. Excluded from liability are identity cards and certificates of all kinds, credit cards, cash, keys and valuables such as jewellery, electronic devices, etc., particularly if such items are left in coat pockets or other receptacles. Storage of such objects is expressly at clients’ own risk.
Lost property of all kinds can be handed over to ushers or cloakroom staff. Such items shall be deposited at the main Lost Property Office in the reception area of Zurich Opera House, where they shall be stored for three (3) months. If a client misses an item after attending a performance, he/she can ask in the reception area or at the staff entrance whether the said item has been found and handed in.
Domiciliary rights
Zurich Opera House exercises its domiciliary rights at all its venues, and is entitled to expel or ban offending parties from its premises, or to adopt any other appropriate measures, within the scope of its domiciliary rights. In particular, clients can be expelled from performances if they are disruptive, harass other members of the audience or have contravened these General Terms & Conditions in any other significant manner. Entry can also be refused if there are reasonable grounds to believe that the client will disrupt the performance or harass other members of the audience. In such cases, the ticket shall not be reimbursed.
The client has a claim to the seat indicated on his/her ticket. If he/she takes another seat, Zurich Opera House is entitled to charge any difference in price or to expel the him/her from the performance.
Mobile phones, pagers and acoustic signal transmitters of any kind may be taken into the auditorium only if switched off or silenced.
It is forbidden to take food and beverages into the auditorium and to consume them there.
Smoking is forbidden in all rooms at Zurich Opera House.
In the event of fire or other dangerous situations, the building must be evacuated immediately and without diversion via the designated exits and emergency exits. In such cases, cloakroom items shall not be distributed.
Visitors must obey the instructions of Zurich Opera House staff.
Liability
Zurich Opera House is liable for damages of any kind suffered by visitors to the premises of Zurich Opera House only in cases of negligent or intentional infringement of contractual obligations by its representatives and auxiliaries. Zurich Opera House accepts no liability for consequential damages or for loss of profits. Liability for injury to life, limb and health remains unaffected.
Data Protection
The processing of your data and the rights to which you are entitled in this context are governed by the Opernhaus Zürich Privacy Policy dated 04.07.2023. This forms an integral part of the General Terms and Conditions.
You can find the Privacy Policy here.
Applicable law/place of jurisdiction
Swiss law shall apply.
Place of execution and jurisdiction is the City of Zurich.
Opernhaus Zürich AG, August 2020
