Protective measures for performances in July 2020
We are so excited to welcome you to live performances! As we do so, we will strictly adhere to the recommendations and specifications of the BAG (Federal Office of Public Health). We have developed a safety plan for the Opernhaus Zürich that features comprehensive hygiene measures, in order to further contribute to the containment of Covid-19 infection. The main guidelines that apply to the audience are summarized here:
1. Ticket purchase and your personal data
It is vital to ensure the tracking of a potential chain of infection in the event of a suspected case of SARS-CoV-2. In order to assist with this, tickets can only be purchased with the submission of an individual’s contact information, including a phone number. If you purchase tickets for more than one person, their contact information must be provided upon request. In the event of a suspected case of the coronavirus, the Opernhaus will pass your contact information to the cantonal health authority for the purposes of contact tracing. We will update you regarding current regulations and measures in anticipation of your performance visit. In order to do so, we ask that you provide us your email address. This will help ensure that we can contact you should conditions change in any way.
The in-person ticket office will remain closed through the end of August. Ticket sales will take place exclusively online or via telephone. There will be no evening ticket office.
2. Health comes first
Communal health is our first priority. If you feel sick, you are not allowed to visit our performances. In such an event, please contact the ticket office. When you arrive at the Opernhaus, please wash or disinfect your hands; disinfection dispensers are clearly positioned throughout the front of the house. You will be able to access your seat without coming into contact with any door handles. All surfaces, restroom facilities, and cloakrooms are cleaned regularly. In addition, we ask you to kindly observe guidelines and rules regarding public behavior and hygiene that we have all become accustomed to while you are in the Opernhaus, particularly those regarding sneezing and coughing, and regular hand washing.
3. Opening doors and cloakrooms
The Opernhaus doors, as well as the doors to the hall itself, will be opened 30 minutes before the performance begins. You will be able to go directly to your seat. To avoid waiting in line at the cloakroom, you also have the option to take your coats into the hall with you and deposit them on the empty seat next to you.
4. Keep your distance and wear a facemask in the foyers
We kindly ask you to observe appropriate social distancing regulations throughout the event. The recommended distance of 1.5 meters in Switzerland cannot always be observed in the narrow foyers, corridors, and restroom facilities in the Opernhaus. Due to these practical limitations, we recommend that you wear a mask that covers your face and nose while outside the auditorium. In as much as you can, please avoid close contact with other people in the foyers. The BAG (FOPH) defines close contact as contact between persons without protective measures, in which a minimum distance of 1.5 meters is not observed for a span of time of more than 15 minutes (either at one time or cumulatively).
5. Your seat assignment and contact tracing
In the hall, every other seat is kept free. If an individual in a seat adjacent to yours develops Covid-19, you will be contacted by the cantonal health authority and may have to go into quarantine. In order to make such contact tracing possible, it is imperative that you use exactly the seats that you have purchased and which we have linked to your contact details in our ticketing system. Individuals living in the same household are allowed to sit together. A free space must always be maintained between other people. Wearing facemasks is not mandatory for performances in the Opernhaus.
6. The intermission
We regret that we will have to forgo offering refreshments at the intermission for the time being. In addition, the Belcanto restaurant and the Bernhard Bar Café will be closed until the end of August. In light of this unique situation, and contrary to other rules, you may also bring your own drinks in PET bottles. You can stay in the hall during the intermission or spread out and enjoy the break in the foyers and on the terraces.
7. After the performance
In order to be able to maintain safe social distancing after the performance, we kindly ask you to allow a little more time than usual to make your way out of the theater. We ask that the guests seated closest to the exit doors leave first, followed by those who are seated in the center of the theater. Please do not overtake or pass by other audience members and maintain social distancing at all times.
8. A new experience
Your visit to the Opernhaus during the Covid-19 pandemic will be a new experience for everyone involved, and we kindly ask you to assist us in implementing these recommendations and guidelines. The measures described here may change at any time if the BAG (FOPH) issues new recommendations. We will promptly inform you of updates by email and on our website. We are very happy to welcome you back to the Opernhaus in July 2020!