Protective measures for performances from Mai 2021
We are so pleased that we will finally be able to perform for you again starting in May, and we will do everything in our power to make sure you can enjoy your Opernhaus visit free of concern. We have put together a comprehensive public health protection plan, which aligns with FOPH (BAG) regulations in place. Our plan will be continually reassessed and adjusted should those regulations change. Our on-site ushers and audience support staff will help with implementation of the plan, and will be at your service should you have questions.
In order to help protect yourself and others, we kindly ask you to observe the following during your visit to the Opernhaus. Thank you in advance for your support.
Ticket Sales and Your Personal Data
It is vital to ensure the tracking of a potential chain of infection in the event of a suspected incident. In order to assist with this, tickets can only be purchased with the submission of an individual’s contact information, including a phone number. If you purchase tickets for more than one person, their contact information must be provided upon request. In the event of a suspected case of the coronavirus, the Opernhaus will pass your contact information to the cantonal health authority for the purposes of contact tracing. We will contact you in advance of your performance to acquaint you with regulations and measures currently in place. In order for us to do so, we request that you provide us with your email address. In doing so, we will be able to contact you should any changes occur. For the time being, our physical Billettkasse will remain closed, and ticket sales will take place exclusively online or via telephone. There will be no evening box office for the time being.
Community health is our first priority
If you feel sick, you are not allowed to visit our performances. In such an event, please contact the Billettkasse. When you arrive at the Opernhaus, please wash or disinfect your hands; disinfection dispensers are clearly positioned throughout the front of the house. You will be able to access your seat without coming into contact with any door handles. All surfaces, restroom facilities, and cloakrooms are cleaned regularly. We kindly request you follow all social distancing regulations and public health measures, especially those related to coughing or sneezing into the crook of your arm. We recommend you use the SwissCovid App.
Entering the Opernhaus and Coat Check
The doors to the Opernhaus, as well as the doors to the auditorium, will open 30 minutes before curtain. Once they do, you can proceed directly to your seat. In order to avoid long wait times at the coat check, you are invited to take your garments with you into the auditorium and place them on the vacant seats next to you. Large bags and umbrellas should be deposited at the coat check.
Social Distancing and Mask Usage
Please maintain social distancing from other visitors during your entire visit to the Opernhaus. Masks are required in the entire building. Please put on your mask before you enter the Opernhaus and wear it during the performance and intermissions. You may remove your mask once you have left the theater. Masks should cover your nose and mouth, and are mandatory for visitors over 12 years of age.
We are able to welcome a maximum of 50 guests per performance during the month of May. All guests will be seated in the main Parkett section of the theater, where there is ample space to ensure appropriate spacing between individuals. As a result, we request that you remain in your assigned seat, and do not move or change places. Please note that guests from a single household are not exempt from distancing regulations while seated.
Many of our Corona-Program performances were intentionally conceived to take place without an intermission. For ballet performances, though, an intermission is essential. In accordance with FOPH (BAG) regulations, you may only leave your seat during the intermission to use the restrooms. In order to help make the intermission more engaging for audiences, we will leave the curtain open, offering attendees a one-of-a-kind look at what happens behind the scenes on- and backstage during the break. Catering and refreshments will not be available.
Ventilation in the Auditorium
The Opernhaus Zürich is equipped with a state-of-the-art ventilation system. It is in line with the newest standards in ventilation engineering and is not a recirculation system, but is operated exclusively with fresh air. Openings in the floor of the Parkett level allow for fresh air to be blown into the hall, and older air is extracted from the ceiling of the hall and routed directly out of the building. In this way, we can ensure a very strong dilution of any aerosols present in the air, comparable to the dilution of particles outside of buildings. In addition, the filters in the ventilation system are regularly serviced and disinfected.
After the Performance
In order to maintain social distancing after performances, we kindly ask you to allow for a little more time than usual to depart. Guests seated at the sides of the auditorium will leave first, and those seated in the middle seats of each row will leave last. Please do not overtake other guests while in the hallways and corridors, and maintain a distance from other guests at all times.
A New Experience
Your visit to the Opernhaus during the COVID pandemic is a new experience, and we kindly request that you support us in implementing these recommendations and regulations. The measures described here are subject to change, depending on FOPH (BAG) recommendations. We will inform you of any changes via email and on our website. And we can’t wait to welcome you back to the Opernhaus.